Shipping policy

SHIPPING POLICY

Last updated: 10/09/2025

Thank you for visiting Lumenelle. This Shipping Policy explains our practices regarding order processing and delivery.

1. SHIPPING METHODS AND COSTS

We ship worldwide. Shipping costs vary based on:
- Destination country.
- Selected shipping method.
- Order weight and dimensions.

Exact shipping costs will be calculated and displayed during checkout before you complete your purchase.

2. PROCESSING TIME

- Orders are typically processed within 1-3 business days.
- Business days are Monday through Friday, excluding UK public holidays.
- You will receive a confirmation email with your tracking number once your order has been shipped.

3. TRACKING INFORMATION

All orders are shipped with tracking. You can track your package:
- Through the tracking link provided in your shipping confirmation email.
- By logging into your account on our website.
- By contacting our customer service at hello@lumenelle.uk.

4. DELIVERY TIMES

Estimated delivery times:
- UK: 1-3 business days.
- USA and Europe: 2-5 business days.
- Other countries: 2-14 business days.

Please note that these are estimates. Actual delivery times may vary due to customs processing, local postal service, and other factors beyond our control.

5. CUSTOMS AND DUTIES

For international orders:
- Import duties, taxes, and customs charges are not included in the item price or shipping cost.
- These charges are the buyer's responsibility*.
- Please check your country's customs policies before placing your order.

*Except shipping to the US. We cover Import tax and Customs duties when Free Shipping applies.

6. ADDRESS ACCURACY

- Please ensure your shipping address is correct at checkout.
- We are not responsible for deliveries to incorrectly provided addresses.
- Address changes cannot be made once an order has shipped.

7. MISSING OR DELAYED PACKAGES

If your package appears to be delayed or missing:
- First, check the tracking information provided.
- Contact your local postal service.
- If you need further assistance, please email us at hello@lumenelle.uk.

8. SHIPPING RESTRICTIONS

Some countries may have restrictions on certain products. We reserve the right to cancel orders if we cannot ship to your location due to regulatory requirements.

9. CONTACT US

If you have any questions about our shipping policy, please get in touch with us:
Email: hello@lumenelle.uk