# Shipping Policy

- Web page: [Shipping Policy](https://lumenelle.uk/policies/shipping-policy)

Last updated: September 10, 2025

Thank you for visiting Lumenelle. This Shipping Policy explains our practices regarding order processing and delivery.

## 1\. SHIPPING METHODS AND COSTS

We ship worldwide. Shipping costs vary based on:\
\- Destination country.\
\- Selected shipping method.\
\- Order weight and dimensions.

Exact shipping costs will be calculated and displayed during checkout before you complete your purchase.

## 2\. PROCESSING TIME

\- Orders are typically processed within 1-3 business days.\
\- Business days are Monday through Friday, excluding UK public holidays.\
\- You will receive a confirmation email with your tracking number once your order has been shipped.

## 3\. TRACKING INFORMATION

All orders are shipped with tracking. You can track your package:\
\- Through the tracking link provided in your shipping confirmation email.\
\- By logging into your account on our website.\
\- By contacting our customer service at hello@lumenelle.uk.

## 4\. DELIVERY TIMES

Estimated delivery times:\
\- UK: 1-3 business days.\
\- USA and Europe: 2-5 business days.\
\- Other countries: 2-14 business days.

Please note that these are estimates. Actual delivery times may vary due to customs processing, local postal service, and other factors beyond our control.

## 5\. CUSTOMS AND DUTIES

For international orders:\
\- Import duties, taxes, and customs charges are not included in the item price or shipping cost.\
\- These charges are the buyer's responsibility\*.\
\- Please check your country's customs policies before placing your order.\
\
\*Except shipping to the US. We cover Import tax and Customs duties when Free Shipping applies.

## 6\. ADDRESS ACCURACY

\- Please ensure your shipping address is correct at checkout.\
\- We are not responsible for deliveries to incorrectly provided addresses.\
\- Address changes cannot be made once an order has shipped.

## 7\. MISSING OR DELAYED PACKAGES

If your package appears to be delayed or missing:\
\- First, check the tracking information provided.\
\- Contact your local postal service.\
\- If you need further assistance, please email us at hello@lumenelle.uk.

## 8\. SHIPPING RESTRICTIONS

Some countries may have restrictions on certain products. We reserve the right to cancel orders if we cannot ship to your location due to regulatory requirements.

## 9\. CONTACT US

If you have any questions about our shipping policy, please get in touch with us:\
Email: hello@lumenelle.uk